Тут пример переписки с ideeli с целью получить компенсацию за их ошибку:
Пошаговая инструкция в картинках по возврату неподошедших вещей на iddeli
Зайдите в свой аккаунт, выберите ордер, в котором была вещь, которую хотите вернуть и следкуйте дальнейшим инструкциям по картинкам:
___________________ ___________________
__________________ ____________________
__________________ ____________________
________________ ______________________
После того как вы проделали все по инструкции, в течении нескольких часов на эл. почту придет письмо Your ideeli Return Label,
1Z22A429909**1562
Такого содержания:
Dear ***,
You recently requested return labels for the following items:
1 x YANSI FUGEL Wool Dress 2 Charcoal
To get started with your return, follow these easy steps:
STEP 1: Retrieve and print your UPS return label here
STEP 2: Print this email and include it with your return
STEP 3: Prepare your package and attach the label
STEP 4: Drop the package off at your nearest UPS location
Your UPS tracking number is 1Z22A4299090321562. You can track your package here. Please note that you can retrieve your label from your My Account page.
Once your package arrives at ideeli, please allow 2-4 business days for your return to be processed and credit issued.
All returned items must have the ideeli quality tag attached (where applicable), be unused, unworn, unwashed and undamaged. (Of course, if you received the product and it's defective and/or damaged, this last condition doesn't apply.) Items must be returned in their original packaging. This includes hangers, plastic bags, hang tags on garments, shoe boxes, and dust bags, where applicable. Returns that do not meet these requirements will be sent back to you and no credit will be issued.
Note: To speed up processing, please print and include this e-mail with your return.
Please check out our helpful links below for more detailed instructions. If you have any further questions, reply to this e-mail with your query and we will get back to you shortly.
Thanks,
The ideeli team
returns@ideeli.com
Вы в пункте 2 нажмете на активную ссылку и распечатаете бланк, с которым и пойдете на почту, адрес перепишите на пакет, а сам бланк вложите внутрь бандерольки.
Удачных вам покупок и поменьше возвратов!